Default Prevention
Delinquent Borrower Counseling Guide
 The Delinquent Borrower Counseling Guide will help you create and execute your school’s default prevention plan. The manual is designed to assist you and your staff in reaching out to borrowers to bring their loan accounts current. AES’ Pre-Claim Assistance (PCA) Roster is featured, detailing how to utilize the information and reports, in addition to providing two highly effective contact strategies - the 3-Step Letter Campaign and Telephone Outreach - for counseling student loan borrowers.
Available in both English (900 KB PDF) and Spanish (759 KB PDF).
If you are having trouble downloading the Delinquent Borrower Counseling Guide, please email us at ycdwi@aessuccess.org.
To order the Delinquent Borrower Counseling Guide, please email your request to ycdwi@aessuccess.org.
Links and resources that can be used to enhance your default prevention plan:
AES School Portal
Deferments
Forbearance
Consolidation calculator
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A Guide to AES Default Prevention Reporting
The Pre-Claim Assistance Roster and 3-Step Letter Series
This guide outlines the various pre-claim reports available on PageCenter, AES' secure online report retrieval system, by defining each field and key information that schools need to effectively work their delinquent borrower accounts and manage their cohort default rate.
Pre-Claim Assistance Rosters - The PCA Roster is a complete listing of all your student loan borrowers who are more than 60 days delinquent. Use this report to assist you in managing your cohort default rate. Weekly reports are sent to your PageCenter mailbox to provide you with the most current information available.
The 3-Step Default Prevention Letter Series - Schools using the letter series have seen an average increase of 5.10% in pre-claim cancellations. Our 3-Step letters are generated bi-weekly and sent to your school's mailbox in PageCenter. Simply print the letter on your school's letterhead and mail to your students.
Available in both English and Spanish.
To order a copy of the Guide to AES Default Prevention Reporting, please email us at ycdwi@aessuccess.org.
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Default Prevention Training and Strategies
 Create an effective and efficient default prevention plan. Our resources enhance your school's efforts to assist students in making good financial decisions, ultimately preventing default.
Topics include:
- Communication strategies
- Identifying high risk students
- Entrance, exit and grace period counseling
- Developing a default prevention plan
If you would like the YouCanDealWithIt team to review your current plan, provide training, or if you just have questions, please email us at ycdwi@aesSuccess.org.
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YouCanDealWithIt Overview Brochure
 Help your students take a little weight off their shoulders with our award winning website. A great tool to help students deal with student loan repayment, managing credit cards, budgeting, saving and more.
Available in both English (2.82 MB PDF) and Spanish (2.82 MB PDF).
To order copies of the brochure to distribute to your students, please email ycdwi@aesSuccess.org.
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